- Vista remote assistant how to#
- Vista remote assistant manual#
- Vista remote assistant windows 7#
- Vista remote assistant windows#
VMware View is deployed with linked clone technology.We have seen issues in VDI environments where the DNS records for desktops become stale. The standard name resolution process is used to contact the destination computer when a Remote Assistance session is initialised.
Vista remote assistant windows#
There may be an old Group Policy Object somewhere that has disabled this and without this running, Remote Assistance is not going to be going anywhere! This service has been deprecated with Windows Vista and Windows 7. To use Remote Assistance, the sender of this invitation will have to send you a new invitation.”ĭouble check that the “Help and Support” Service is enabled on Windows XP machines. If this is not enabled on the source computer, you may receive the “There is a problem with the invitation and it cannot be opened. This account needs to be enabled on both the machine offering the Remote Assistance session and the target machine. Local Helper AccountĮnsure that the local HelpAssistant account is not disabled (on Windows XP). If you’re having problems with Remote Assistance you might want to double check the following. Once a Remote Assistance session is offered by the administrator via the RES Workspace Management console, this is handed off to the underlying infrastructure and RES Workspace Manager has nothing more to do with the remote session. This includes ensuring that RA is enabled, the firewall ports are open and the RA Helper Active Directory accounts are populated with the specified groups.
Vista remote assistant manual#
RES Workspace Manager will configure the Remote Assistance registry settings on the local computer via the RES Workspace Manager agent without requiring Group Policy Objects or manual configuration of the registry. There are few things that can, and do go wrong. RES integrated the Remote Assistance technologies with the release of RES PowerFuse 2010 (Service Release 1?) and as a result we’re seeing more people attempting to integrate Remote Assistance with their VDI deployments. Note suggestions to use an alternative aren't useful here, thats my plan B if I can't make this work.With any VDI technology that leverages Microsoft’s RDP (Quest’s vWorkspace and VMware’s View) deploying Microsoft’s Remote Assistance (RA) is a requirement for support as the typical remote console solutions do not work as originally intended.
In particular I'm looking for suggestions I can try when I'm next physically there, obviously I can try via their network and probably use wifi tethering with my phone so I'm on the wrong side of the firewall. Looking in the event log at my end I'm just getting a somewhat unhelpful Event 18 "The Remote Assistance session was disconnected remotely." which isn't great but suggests the network connection has been blocked.
Vista remote assistant how to#
Has anyone got any suggestions as to how to fix or diagnose what the problem is? I suspect it might be an anti-virus/firewall thing (I can't remember which one they're using at the moment but I'll see if I can find out) or even possibly a virus at their end of things.
Vista remote assistant windows 7#
So far it happens from both work and home on two different windows 7 machines as I talk to their PC. (last time I put it down to isp problems but it happened today as well) Historically its been reliable but the last couple of times I've used it I've been kicked off after around 5-10 minutes of access. For a while I've been using remote assistance to help sort out my parents Vista system remotely from my Windows 7 system.
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